Terms & Conditions for ChuukLink Interpretations and Translations

Effective Date: August 17, 2025

These Terms & Conditions (“Terms”) govern your access to and use of chuuklink.com (the “Site”) and our remote interpreting and translation services (“Services”). By using the Site or Services, you agree to these Terms. If you are an organization, the person agreeing to these Terms represents they have authority to bind the organization. If you do not agree, do not use the Site or Services.

1. Services; Relationship to Other Contracts

We provide professional interpreting (OPI/VRI) and translation services. Additional terms (e.g., a Rate Sheet, Statement of Work, Work Order, BAA, FERPA agreement, Data Processing Agreement) may apply and are incorporated by reference. If there is a conflict, those signed agreements control for the covered services, and these Terms control for Site use and general matters.

2. Eligibility & Accounts

  • You must be at least 18 and have legal capacity to contract.

  • If you create an account or scheduling profile, you are responsible for maintaining the confidentiality of credentials and all activities under your account.

  • You agree to provide accurate information and promptly update it.

3. Bookings, Minimums, Rates & Payment

  • Bookings: Sessions are scheduled by mutual availability. We may provide on-demand OPI/VRI subject to availability.

  • Minimums & Rounding: Unless otherwise agreed, interpreting sessions have a minimum billable time and may be rounded up to the next increment (e.g., 15-minute increments).

  • Rates: Fees are as specified in our Rate Sheet or the applicable agreement. After-hours, rush, and specialty-domain rates may apply.

  • Cancellations/No-Shows: Cancellations within the agreed window may incur fees up to the minimum or scheduled time. If the interpreter is ready but the client is not reachable, the session may be billed as a no-show after the waiting period.

  • Payment: Invoices are due as stated therein (e.g., Net 15/30). Late balances may incur a late fee or interest at the maximum lawful rate. You are responsible for taxes and withholdings, if any.

  • Disputed Charges: Notify us in writing within 10 days of invoice receipt with details; undisputed amounts remain due.

4. Client Responsibilities

  • Provide accurate encounter details (subject, language, participants) and required documentation.

  • Ensure appropriate technology and a quiet, secure environment for VRI/OPI.

  • Do not submit PHI or student education records via general Site forms or unsecured channels. Use only approved, secure platforms or portals designated for that purpose.

  • Do not record sessions without prior written consent and all legally required notices/consents.

5. Confidentiality; HIPAA & FERPA

  • We maintain confidentiality for all client information and apply the minimum necessary standard for sensitive data.

  • When services involve PHI, a BAA is required; when services involve student education records, a FERPA-compliant agreement is required.

  • Each party will comply with applicable laws and contract terms, including incident reporting, safeguards, and cooperation on investigations.

6. Intellectual Property; License

  • Site IP: The Site, its content, logos, and materials are owned by us or our licensors. We grant you a limited, revocable, non-transferable license to access and use the Site for its intended purpose.

  • Deliverables: Unless otherwise agreed, you receive a non-exclusive license to use translation deliverables for your internal, lawful purposes. We retain background know-how and non-confidential methodologies.

  • Feedback: You grant us a non-exclusive, royalty-free license to use feedback to improve the Services.

7. Acceptable Use

  • Do not use the Site/Services for unlawful, harmful, or fraudulent purposes.

  • Do not attempt to access non-public systems or disrupt the Site/Services.

  • Do not upload or transmit malware or infringing, obscene, or abusive content.

  • Do not use the Services to provide medical, legal, or other professional advice; interpretation is a communication aid.

8. Third-Party Services

We may use third-party platforms (e.g., video conferencing, payment processors). Their terms and privacy policies govern their services. We use only vetted providers for PHI/FERPA contexts with appropriate agreements where required (e.g., BAA/FERPA terms).

9. Disclaimers

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. INTERPRETATION/TRANSLATION IS PROVIDED BY QUALIFIED PROFESSIONALS USING REASONABLE SKILL AND CARE, BUT WE DO NOT GUARANTEE ERROR-FREE OUTPUT OR ANY PARTICULAR OUTCOME. THE SITE IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL OR LEGAL ADVICE OR EMERGENCY SERVICES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING FROM OR RELATED TO THE SITE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS IN THE AGGREGATE IS LIMITED TO THE FEES YOU PAID TO US FOR THE SPECIFIC SERVICES GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE EVENT. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW OR TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

11. Indemnification

You agree to defend, indemnify, and hold us harmless from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Site/Services, your breach of these Terms or applicable law, or your infringement of third-party rights.

12. Suspension & Termination

We may suspend or terminate access to the Site/Services for violations of these Terms or risks to security or operations. You may terminate by stopping use; your payment obligations for completed or scheduled work survive termination. Provisions that by nature should survive (e.g., payments due, confidentiality, IP, limitations of liability, indemnities) will survive termination.

13. Governing Law; Dispute Resolution

These Terms are governed by the laws of Arizona, USA, without regard to conflict-of-law rules. Any dispute will be resolved by binding arbitration conducted in Arizona, before a single arbitrator under the rules of the American Arbitration Association. Either party may seek injunctive relief in a court of competent jurisdiction. You and we waive any right to a jury trial and to participate in class actions, to the fullest extent permitted by law. Small claims court remains available for qualifying disputes.

14. Changes to the Terms

We may update these Terms from time to time. We will post the updated Terms with a new effective date. Material changes may be highlighted on the Site or communicated directly where appropriate. Continued use after changes constitutes acceptance.

15. Miscellaneous

  • Assignment: You may not assign these Terms without our consent; we may assign in connection with a merger or sale.

  • Severability: If any provision is unenforceable, the remaining provisions remain in effect.

  • Entire Agreement: These Terms plus incorporated documents constitute the entire agreement regarding the Site and general Services terms.

  • Notices: Send legal notices to the contact in Section 16.

16. Contact

Email: info@chuuklink.com

Mail: P.O. Box [Insert], Arizona, USA

Phone: 616-990-5309

Entity: ChuukLink Interpretations and Translations (Arizona, USA)